U.S. Department of Homeland Security

DHS Traveler Redress Inquiry Program
(DHS TRIP)

DHS | TRIP FAQ

DHS TRIP Application Process FAQ

How do I check on the status of my DHS TRIP Case?


To check on the status of your Redress request, please go to the TRIP Status Page and enter your Redress Control Number.


I lost my confirmation page or did not have access to a printer when I initially applied. What should I do?


Download and print a copy of DHS Form 591 - Traveler Inquiry Form. Please fill in your full name, sign the agreement, and include your Redress Control Number at the top of the form. Send in the form along with a photocopy of a Government Issued Travel Document (e.g. passport, driver's license) and DHS TRIP will begin processing your case.


I applied previously but lost my Redress Control Number. How can I obtain my Redress Control Number?


Send an email to TRIP@dhs.gov/Redress_Number_Inquiry and provide your full name (including your middle name), current home address, and date of birth.


Can I apply via regular mail?


Yes. Download and print a copy of DHS Form 591 - Traveler Inquiry Form. Complete the application and mail/email the application to DHS TRIP. Be sure to include copies of any Government Issued Travel Documents (e.g. passport, driver's license) that you referenced in your application.


If I have questions that are not answered here, how can I contact DHS TRIP?

USPS
DHS TRIP
601 South 12th Street TSA-901
Arlington, Virginia 20598-6901

Email: TRIP@dhs.gov

How to Submit a DHS TRIP Inquiry

STEP 1: To initiate an inquiry, please log on to DHS TRIP’s secure interactive Web site at www.dhs.gov/trip.  You will be prompted to describe your concerns and experience and to provide contact information to which a response will be directed.  You will receive an assigned Redress Control Number to help you monitor the progress of your inquiry.

STEP 2: After filing an application for redress, you will be asked to provide supporting documents, including appropriate documents to establish your identity.  For the quickest response, we recommend that you provide a legible copy of the biographical (photo) page of an unexpired U.S. passport.  If you do not have a U.S. passport, please provide at least one legible copy of an unexpired government-issued photo identification document, such as a driver’s license or, if you are not a U.S. citizen, a visa.  A list of acceptable documents can be found at: www.dhs.gov/files/programs/gc_1169826536380.shtm.

Please submit your additional documentation as soon as possible to speed processing of your request. If supporting documents are not received within 30 days, work on your case will be suspended until the documents are received. For the fastest response , we recommend that you e-mail your completed form and copies of documents to TRIP@dhs.gov.   If your attachments exceed 10 MB, they will be rejected due to size. If necessary, please send separate e-mails with attachments using the same subject line.

Documentation may also be submitted via US Mail to the following address:

U.S. Department of Homeland Security

Traveler Redress Inquiry Program (DHS TRIP)

601 South 12th Street, TSA-901

Arlington, VA  20598-6901

Failure to submit copies of the required documents will prevent your inquiry from being reviewed.  You may also call the TSA Contact Center at (866)289-9673 or (571)227-2900, or send an email to TSA-ContactCenter@dhs.gov.

When Should I Use DHS TRIP?

DHS TRIP can assist in resolving travel-related issues when:

  • You were unable to print a boarding pass from an airline ticketing kiosk or from the Internet
  • You were delayed or denied boarding an aircraft
  • A ticket agent “called someone” before handing you a boarding pass
  • The airline ticket agent stated that you are on a Federal Government Watch List
  • You are repeatedly referred for secondary screening when clearing U.S. Customs or were
  • denied entry into the United States
  • You were told by CBP at a U.S. Port of entry that your fingerprints need to be corrected
  • Amend a traveler record because of an overstay as a result of not submitting the required I-94 when exiting the United States
  • If you believe you were incorrectly denied ESTA authorization

When does DHS TRIP Not Apply?

DHS TRIP is not designed to address travel issue related to:

  • Damaged goods, mishandled bags, or poor customer service
  • Request for claims or compensation
  • Delayed during travel due to a disability or medical condition

In those cases, please contact either the airline or the agency under whose jurisdiction the problem occurred.

See the following links for additional travel resources:

If you have questions or concerns about screening for passengers with disabilities and medical conditions, you should call TSA Cares for more information.  TSA Cares is a helpline specifically dedicated for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying.  You may call toll free at 1-855-787-2227, Monday through Friday, 9 a.m. to 9 p.m. EST, excluding Federal holidays.

What Happens After My Inquiry is Submitted?

Once your application and documentation have been received and verified for completeness, DHS TRIP will process your request.  The minimum length of a review of a request for redress is 30 business days.  However, the length of the review varies based on the concerns raised by the redress requestor in his/her application.  The program office does not control nor can it influence the review timeframe. 

Tracking My Case

You may track your case status via the DHS TRIP website using your Redress Control Number (https://trip.dhs.gov/Home/CaseStatus).   The DHS TRIP system automatically assigns you this number when you apply.  If you applied by ground mail, the number will be mailed to you.  If you have misplaced your Redress Control Number, please contact TRIP@dhs.gov. Provide your full name, date of birth, gender, and city/state of residence. You will receive an e-mail containing your Redress Control Number.

You will see one of the following notations in your file:

  • “In Progress”- required documentation has been received and the redress process is underway.
  • “Closed”- Any corrections or updates have been made, and a final response letter mailed to you.
  • "Pending Paperwork" or "No Paperwork," - DHS TRIP has sent you a letter describing the additional information needed to complete your case review. If you have not received this letter, please contact DHS TRIP at TRIP@dhs.gov and include your Redress Control Number.

Results of Redress

All relevant US Government records will be updated or corrected as appropriate. 

You are encouraged to provide your Redress Control Number when making airline reservation. Providing this information will help prevent misidentifications from occurring during security checks against government records and other information.  

DHS TRIP cannot guarantee your travel will be delay-free.  Additional screening may occur due to issues outside the redress process. While this process may sometimes be stressful, we rely on the patience, cooperation, and understanding of travelers in such cases.  The aim of these security measures is to safeguard the people of the United States and visitors to this Nation.

If you have additional concerns please contact DHS TRIP directly at TRIP@dhs.gov.

If you have already obtained a redress control number and have additional questions regarding continued delays please contact DHS TRIP directly.  It is not necessary to acquire a new Redress Control Number to update your personal information or to report a new issue.

Am I on the Terrorist Watch list?

We have found that less than one percent of DHS TRIP applicants have a connection to the Terrorist Watch list.   Complaints most often arise either because the traveler’s name and personal information is similar to the name and personal information of another person in systems which contain information from Federal, state, local and foreign sources or because the traveler has been delayed in travel for reasons unrelated to such data, such as by random screening.  Using your Redress Control Number (RCN) when making airline reservation can assist in preventing misidentifications from occurring.

The nondisclosure of the watch list information protects the government's operational counterterrorism and intelligence collection objectives, as well as the personal safety of those involved in counterterrorism investigations.

How will my privacy be protected?

The Department of Homeland Security (DHS) / United States makes every effort to ensure the accuracy and security of travelers’ records.  Information submitted through DHS TRIP will be protected and shared only in accordance with the provisions of the Privacy Act of 1974 (5 U.S.C. 552a) and the routine uses identified in Privacy Act system of records notice,  DHS/All-005 Department of Homeland Security Redress and Response Records System (Federal Register), January 18, 2007.  The Traveler Redress Inquiry Program Privacy Impact Assessment (PIA) dated January 18, 2007 further details how DHS/TSA manages and safeguards the information it receives during the redress process.  In addition, DHS enforces access restrictions and mandates privacy training for employees and contractors entrusted with managing this important information.

I have changed my name, received a new passport or have moved. What steps do I need to take to update my information?

Please provide a legible copy of your updated passport and/or address to DHS TRIP via TRIP@dhs.gov.  Upon receipt your redress record will be updated accordingly.

 

Redress/ TSA Pre✓™: Can I put the redress control number in the known traveler field?

There is a place for both the Redress Control Number and the Known Traveler Number. These numbers are not the same, and it is important not to confuse one with the other.  Do not enter the Redress Control Number into the Known Traveler field, or vice versa.

Redress Control Number - The Redress Control Number (RCN) is an identifier that allows the U.S. Department of Homeland Security’s Traveler Redress Inquiry Program (DHS TRIP) to identify your redress application status.  It is also useful when making reservations with an air carrier.  RCNs are a 7- to 13-digit alpha-numeric number sometimes referred to as a Redress Number. At this time, Redress Numbers are only 7 digits long.

Providing a Redress Control Number will help prevent misidentifications from occurring during security checks against government records and other information.  In most online reservation systems, your redress control number may be entered at the same time you enter your full name and date of birth.

Known Traveler Number  - To participate in TSA Pre✓™, members of CBP’s Trusted Traveler programs must place their CBP participant ID in the ‘Known Traveler Number’ field when booking their reservation.  This number is then sent to TSA’s Secure Flight system and taken into consideration during the pre-screening processing.  For frequent flyer program members, participating airlines will permit some members to “opt-in” through the airline’s system.  Once a passenger opts-in, the airline identifies the individual as a participant when submitting the passenger reservation information to TSA’s Secure Flight system. 

If I have never been selected for expedited screening – can I apply for redress? And/or If I have a redress control number can I apply for expedited screening?

In most circumstances, obtaining a Redress Control Number will not assist in obtaining expedited screening. The U.S. Department of Homeland Security Traveler Redress Inquiry Program (DHS TRIP) is a single point of contact for individuals who have inquiries or seek resolution regarding difficulties they experience during their travel while screening at transportation hubs, such as airports and train stations, or while crossing U.S. borders.  Participation in the DHS Traveler Redress Inquiry Program is voluntary.  If you wish to apply, you may do so by visiting: www.dhs.gov/TRIP

Outside of the redress process, there are far more common reasons why an eligible passenger may not be selected for TSA Pre✓™, which include:

  1. Currently, TSA Pre✓™ pertains only to domestically-bound flights.  If any leg of a passenger’s itinerary is international, that passenger will not be eligible for TSA Pre✓™ during that trip.
  2. A common mistake is that a passenger has erroneously entered their Known Traveler number into their airline profile; the passenger made a typo or other data entry error.  The passenger should ensure only a CBP Trusted Traveler PASS ID is entered into the known traveler field.  See the “How To Enroll” section on the TSA website for more specifics of which number to use and where to enter it.
  3. Another common mistake is that the passenger is not flying a participating airline (list of participating airlines).
  4. The passenger might also be departing from an airport that is not yet participating in TSA Pre✓™ (list of participating airports).
  5. If none of the above apply, the passenger may want to verify with their airline that their Name, DOB, and gender match what is on the individual’s identification, and that all three data points are reflected correctly in the airline reservation system (e.g., verify there are no typographical errors on the name or birth date in the airline’s system).
  6.  In addition, TSA will always incorporate random and unpredictable security measures throughout the airport.  No individual will be guaranteed expedited screening in order to retain a certain element of randomness to prevent terrorists from gaming the system.