U.S. Department of Homeland Security Seal

DHS Traveler Redress Inquiry Program
(DHS TRIP)

DHS | TRIP FAQ

DHS TRIP Application Process FAQ

How do I check on the status of my DHS TRIP Case?


To check on the status of your Redress case, please go to the TRIP Status Page and enter your Redress Control Number.


I applied previously but lost my Redress Control Number. How can I obtain my Redress Control Number?


Send an email to TRIP@dhs.gov/Redress_Number_Inquiry and provide your full name (including your middle name), current home address, and date of birth.


Can I apply via regular mail?


Yes. Download and print a copy of DHS Form 591 - Traveler Inquiry Form. Complete the application and mail the application to DHS TRIP. Be sure to include copies of any Government Issued Travel Documents (e.g. passport, driver's license) that you referenced in your application. Be advised that mailing your application will significantly increase the processing time. All mail and packages sent to a federal facility are screened before delivery. Submitting your application by email to TRIP@dhs.gov is faster and more efficient.

DHS Traveler Redress Inquiry Program (TRIP)
601 South 12th Street, TSA-901
Arlington, VA 20598-6901

If I have questions that are not answered here, how can I contact DHS TRIP?

Email: TRIP@dhs.gov

How to Submit a DHS TRIP Inquiry?

STEP 1: Visit www.dhs.gov/trip.  Fill out the application, describe your concerns and experience, and submit your application.  Once you submit your application, a Redress Control Number will be assigned to you.  Sign the Privacy Act Statement listing your Redress Control Number.  This Redress Control Number may assist you when making airline reservations and to track your case status. 

STEP 2: Provide supporting documents.  For the quickest response, we recommend providing a legible copy of the biographical (photo) page of your unexpired U.S. passport.  If you do not have a U.S. passport, please provide at least one legible copy of an unexpired government-issued photo identification document, such as a driver’s license.  If you are not a U.S. citizen, you may submit copy of your visa.  A list of acceptable documents can be found at: www.dhs.gov/files/programs/gc_1169826536380.shtm

Please submit your identity documents as soon as possible.  If supporting documents are not received within 30 days, your case will be administratively closed.  For the fastest response, please e-mail your completed form and copies of documents to TRIP@dhs.gov.  If your attachments exceed 10 MB, they will be rejected due to size.  If necessary, please send separate e-mails with attachments using the same subject line.  Documentation may also be submitted via US Mail, mailing your application will significantly increase the processing time.

DHS Traveler Redress Inquiry Program (TRIP)
601 South 12th Street, TSA-901
Arlington, VA 20598-6901

Failure to submit copies of the required documents will prevent your inquiry from being reviewed.  You may also call the TSA Contact Center at (866)289-9673 or (571)227-2900, or send an email to TSA-ContactCenter@dhs.gov.

When Should I Use DHS TRIP?

DHS TRIP can assist in resolving travel-related issues when:

  • You were unable to print a boarding pass from an airline ticketing kiosk or from the Internet
  • You were delayed or denied boarding an aircraft
  • A ticket agent “called someone” before handing you a boarding pass
  • The airline ticket agent stated that you are on a Federal Government Watch List
  • You are repeatedly referred for secondary screening when clearing U.S. Customs or were
  • denied entry into the United States
  • You were told by CBP at a U.S. Port of entry that your fingerprints need to be corrected
  • Amend a traveler record because of an overstay as a result of not submitting the required I-94 when exiting the United States
  • If you believe you were incorrectly denied ESTA authorization

When does DHS TRIP Not Apply?

DHS TRIP is not designed to address travel issue related to:

  • Damaged goods, mishandled bags, or poor customer service
  • Request for claims or compensation
  • Delayed during travel due to a disability or medical condition

In those cases, please contact either the airline or the agency under whose jurisdiction the problem occurred.

See the following links for additional travel resources:

If you have questions or concerns regarding your experience at the Transportation Security Administration (TSA) security screening checkpoint, please contact the TSA Contact Center by phone at (866) 289-9673, online at tsa.gov, or via email at TSA-ContactCenter@dhs.gov.

What Happens After My Inquiry is Submitted?

Once your application and documentation have been received and verified for completeness, DHS TRIP will process your request.  The length of the review varies based on the concerns raised by the redress requestor in his/her application.  The program office does not control nor can it influence the review timeframe. 

Tracking My Case

You may track your case status via the DHS TRIP website using your Redress Control Number (https://trip.dhs.gov/Home/CaseStatus).   The DHS TRIP system automatically assigns you this number when you apply.  If you applied by ground mail, the number will be mailed to you.  If you have misplaced your Redress Control Number, please contact TRIP@dhs.gov. Provide your full name, date of birth, gender, and city/state of residence. You will receive an e-mail containing your Redress Control Number.

You will see one of the following statuses:

Pending - DHS TRIP has received all required documentation and notifies you if additional documentation is needed. Do not resubmit your application.

In Progress - DHS TRIP analyzes your redress case and it is under review.

No Paperwork - DHS TRIP has contacted you regarding any missing or additional information needed to complete the review of your inquiry. If you have not received any communication, please contact DHS TRIP at TRIP@dhs.gov and include your Redress Control Number.

Closed - DHS TRIP researched and completed its review of your case. A final response letter was sent to you.

Results of Redress

All relevant US Government records will be updated or corrected as appropriate. 

You are encouraged to provide your Redress Control Number when making airline reservation. Providing this information will help prevent misidentifications from occurring during security checks against government records and other information.  

DHS TRIP cannot guarantee your travel will be delay-free.  Additional screening may occur due to issues outside the redress process. While this process may sometimes be stressful, we rely on the patience, cooperation, and understanding of travelers in such cases.  The aim of these security measures is to safeguard the people of the United States and visitors to this Nation.

If you have additional concerns please contact DHS TRIP at TRIP@dhs.gov.

If you have already obtained a redress control number and have additional questions regarding continued delays, please contact DHS TRIP directly.  It is not necessary to acquire a new Redress Control Number to update your personal information or to report a new issue.

Am I on the Terrorist Watch list?

We have found that less than one percent of DHS TRIP applicants have a connection to the Terrorist Watch list.   Complaints most often arise either because the traveler’s name and personal information is similar to the name and personal information of another person in systems which contain information from Federal, state, local and foreign sources or because the traveler has been delayed in travel for reasons unrelated to such data, such as by random screening.  Using your Redress Control Number (RCN) when making airline reservation can assist in preventing misidentifications from occurring.

The nondisclosure of the watch list information protects the government's operational counterterrorism and intelligence collection objectives, as well as the personal safety of those involved in counterterrorism investigations.

How will my privacy be protected?

The Department of Homeland Security (DHS) / United States makes every effort to ensure the accuracy and security of travelers’ records.  Information submitted through DHS TRIP will be protected and shared only in accordance with the provisions of the Privacy Act of 1974 (5 U.S.C. 552a) and the routine uses identified in Privacy Act system of records notice,  DHS/All-005 Department of Homeland Security Redress and Response Records System (Federal Register), January 18, 2007.  The Traveler Redress Inquiry Program Privacy Impact Assessment (PIA) dated January 18, 2007 further details how DHS/TSA manages and safeguards the information it receives during the redress process.  In addition, DHS enforces access restrictions and mandates privacy training for employees and contractors entrusted with managing this important information.

I have changed my name, received a new passport or have moved. What steps do I need to take to update my information?

Please provide a legible copy of your updated passport and/or address to DHS TRIP via TRIP@dhs.gov and include your redress control number.  Upon receipt your redress record will be updated accordingly.

Redress/TSA Pre✓®: Can I put the redress control number in the known traveler field of my airline reservation?

No. There is a place for both the Redress Control Number and the Known Traveler Number. These numbers are not the same, and it is important not to confuse one with the other.

Redress Control Number - The Redress Control Number (RCN) is an identifier that allows the U.S. Department of Homeland Security’s Traveler Redress Inquiry Program (DHS TRIP) to identify your redress application status.  It is also useful when making reservations with an air carrier.  RCNs are a 7-digit number, sometimes referred to as a Redress Number. RCN is an optional field and not required to make reservations. RCNs will help prevent misidentifications from occurring during security checks against government records and other information.

Known Traveler Number  - You will be issued a known traveler number (KTN) if you have enrolled in a trusted traveler program, such as the TSA Pre✓® Application Program or Global Entry.  KTNs are not required for reservations.  If you would like to learn more about trusted traveler programs, please visit https://ttp.dhs.gov.  

Redress/TSA Pre✓®: What is the difference between a Redress Number and a Known Traveler Number?

You will only be issued a Redress Control Number (RCN) if you have applied for redress within the U.S. Department of Homeland Security (DHS) Traveler Redress Inquiry Program (TRIP).  DHS TRIP is different from DHS trusted traveler programs, such as Global Entry and TSA Pre✓®.  TSA Pre✓® allows you to keep on shoes, belts, and light outwear, as well as leave laptops and 3-1-1 compliant liquids bags in your carry-on.  If you are a member of a trusted traveler program, you would have paid an application fee, submitted fingerprints, undergone an in-person interview, successfully completed a background check, and been issued a known traveler number (KTN).  If you do not have an RCN or KTN, you should leave those fields blank when making airline reservations.  For more information on DHS trusted traveler programs, please visit   https://ttp.dhs.gov

Why am I getting an error message stating my application has invalid characters?

The use of special characters other than periods or commas will result in an error message stating that your application has invalid characters.